Shipping & Return policy

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Shipping Policy

Our shipping is only available for the United States and its territories. 

We ship Monday through Friday, except on holidays and scheduled events. Your orders will be shipped within five business days of being placed. A tracking number will be provided when the product ships. Unless specified otherwise, all orders will be shipped via USPS ground advantage and should be delivered within a week. However, please note that weather-related issues can affect delivery times.

At 4 Dogz Customz, we value your business and offer free standard US shipping for orders of $75 or more. For orders less than $75, standard US shipping rates will be calculated based on weight, and the cost will be displayed at checkout.

If you have made a purchase from us and have yet to receive a tracking number for your order, we understand your concern and are here to assist you. To ensure that your order is on its way and ascertain the reason for the delay, please fill out the Shipping Status & Return Request Form provided below. This form will allow us to investigate the status of your order and provide you with the necessary information regarding its whereabouts. 

If your product doesn't arrive at its destination and you suspect it was lost during shipping, it is recommended that you contact USPS as soon as possible. You can contact them and provide your tracking number, which you should have received when your package shipped. This will allow them to investigate the issue and help you locate your lost item. It's essential to act quickly to increase your chances of finding your product. 

Returns Policy

We understand that sometimes you may need to return a product, and we are here to help. Our hassle-free return policy allows you to return any new item within 30 days of purchase, except for custom orders and products sold as-is. You don't have to worry about the cost of return shipping, either, as we'll cover that for you.

To initiate a return, please complete the Shipping Status & Return Request Form below, and we'll gladly help you with the process. Our team will guide you in preparing the product for return and provide you with a shipping label. Once we receive the product and verify that it's in new condition, we'll issue a refund for the purchase price.

We value our customers' satisfaction and are committed to providing you with quality products and services. Please don't hesitate to contact us with any questions or concerns.

Defective Products

Our company takes pride in providing high-quality products to our customers. However, in the unlikely event that you encounter an issue with a product you purchased from us within 30 days of purchase, we are happy to offer a replacement. Please note that this policy does not apply to products sold as is. 

Complete the Shipping Status & Request Return Form below to arrange a replacement. Our customer service team will happily assist you in processing your replacement request as quickly as possible. Please provide some additional information regarding the product issue, such as photos or a description of the issue, to help us better understand the problem and ensure that your replacement is processed smoothly. 

Our company strives to provide our customers with the best possible service and support. We hope you will never encounter any issues with our products, but we want you to know that we are here to help if you do.

Shipping & Return Policy 

This explains our Shipping and Return Policies, but these terms are subject to change and modification as the need arises and without prior notice. We will make every effort to keep this page updated and current. Finally, while these represent our policies, we recognize that every situation is unique and reserve the right to exercise discretion in executing these policies, should we determine it is necessary or sensible.